SHIPPING, RETURN & PAYMENTS
1. Delivery Location & Shipping Fees
Our warehouse is located in China and international shipping is available. We are using the services of “Epacket” to ship products.
Please note that the extra local taxes and import duties (if any) applicable to buyer's state of residence should be borne by the buyers.
2. Delivery Time
Please allow us 3~5 days of processing time and 14~21 days for delivery. Date of delivery may vary due to carrier shipping practices, delivery location, a method of delivery, and the items ordered. You will be provided with specific delivery dates and tracking numbers once the purchase items have been shipped out.
3. Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice.
Our warranty terms and refund/return policies are provided below:
All products sold on this website come with a 3-month warranty, from the date of the original purchase.
Any broken, faulty or malfunctioning item or any part of it will be replaced with a new one or a corresponding refund will be made.
Exchange/replacement can be processed within 45 days from the date of purchase.
Please note that we are not responsible for product defects that are a result of mishandling by the customers or any accidents. Our warranty is not applicable to those cases and thus no returns will be accepted and no exchanges made!
We accept order cancellations only before the product is shipped. If the order is canceled you will get a full refund. Please note that we cannot cancel the order once the product has been shipped out.
We accept returns on products which were shipped out to us and if the item is faulty due to an error on our end (e.g. wrong item or low-quality item). We DO NOT accept returns for products which are not broken or delivered incorrectly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
Late or missing refunds (if applicable)
In case your refund payment hasn't reached your account after 24 hours (from the time we confirm the initiation of refund transfer) please contact your credit card company- it may take some time before your refund process is complete. Next contact your bank- there is often some processing time before a refund is delivered to your account.
Customers are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Prices are available in multiple currencies, please use the currency converter available in our website to choose your desired currency. Payments are made using PayPal services with all major credit cards supported. We provide our customers with 256-bit SSL secure encrypted connection to ensure the safety of your funds and information.
We do not store credit card details nor do we share customer details with any 3rd parties!
If you have any questions, please email us firstname.lastname@example.org
Our company is located at:
502-9098 Halstone ct. Burnaby, BC, Canada, V3N0A6
Customer service email: email@example.com